VALUE ADDED SERVICES

Detailed Assortments



Phoenix Diam B.V.B.A

Phoenix Diamonds has created a unique industry standard for Detailed Assortments, offering products in multiple polished sizes, colours, clarities & makes, resulting in a wide range of standardised product SKUs. A key differentiator is the quality of our products and consistency of assortments across volumes, and this is achieved with a very low rejection rate. Our trained workforce assorting production into these Detailed Assortments ensures:
a. Ease of ordering (Online / Telephonic) and processing
b. Instant SKU delivery

One Stop Shop



Phoenix Diam B.V.B.A

The key to a beautiful piece of jewellery is the use of the right stones. Phoenix Diamonds One Stop Shop service eases our customers’ procurement efforts, by allowing them to source a wide range of products without having to initiate and manage multiple vendor relationships, and their complexities, including issues on quality, price disparity and supply continuity. Our global operations, industry knowledge and diversity of products are supported by a well established polished trading division – enabling us to offer products that may not form part of our ‘Core Product Portfolio’.

Single stone certification



Phoenix Diam B.V.B.A

At times, certain customers require independent third-party certification of diamonds that they sell to their consumers. However, preferences for certifications vary across markets. Phoenix Diamonds geographical spread, control over inventory movement and strong relationships with leading independent certification laboratories like GIA, HRD and IGI are the foundation on which our single stone certification process is based. Through this service, Phoenix Diamonds provides customers with a complete certification, also providing access and the logistical handling of the certification process.

Bespoke Products



Phoenix Diam B.V.B.A

At Phoenix Diamonds, the focus on bespoke products is driven by customer needs. Through this service, Phoenix Diamonds customizes its products based on customers’ demand, providing them with a product-mix that is tailored to their requirements. These are offered in the required clarity, colour, make and calibrated sizes. Our large production capabilities, coupled with skilled manpower strength thus allow us to create Bespoke Products and offer them consistently to our clients.

Microscope Sorting and Grading



Phoenix Diam B.V.B.A

Phoenix Diamonds addresses the needs of its high-end retail customers and watch / jewellery brands through its microscope sorting and grading service. This process ensures that every stone ordered is checked under the microscope, resulting in the highest degree of quality in terms of colours and clarity. The customer’s exact requirement is thus fulfilled.

Calibrated sizes



Phoenix Diam B.V.B.A

Phoenix Diamonds calibrated size gauges a number of factors, which include breadth, length and diameter to name a few. For customers such as high-end jewellery manufacturers, watch / jewellery brands, this process saves time on sorting and more importantly, gives them the precision in terms of size that they require. It also frees up related investments in skilled manpower and equipment. As a result, our customers can focus on the more critical aspects of watch / jewellery manufacturing.

On Time Delivery



Phoenix Diam B.V.B.A

Phoenix Diamonds provides a unique ‘Just-In-Time’ (JIT) service to customers who require a high degree of efficiency in their inventory control. This service relies on the combined strength of multiple factors including lean manufacturing, financial strength to hold inventory, forward planning and an efficient trading department.Phoenix Diamonds has been able to build this precision-driven process over the years. A key contributor is the cellular layout of our production units. Strong IT systems and process controls ensure that an integrated set of processes work seamlessly in a synchronised manner to provide the products exactly according to our customers’ JIT requirements. At their end, the service helps them reduce ‘Work in Progress’ stock, resulting in a reduction in capital employed and a totally efficient pipeline.

Sorting Service at customer premises



Phoenix Diam B.V.B.A

The key to a beautiful piece of jewellery is the use of the right stones. Phoenix Diamonds One Stop Shop service eases our customers’ procurement efforts, by allowing them to source a wide range of products without having to initiate and manage multiple vendor relationships, and their complexities, including issues on quality, price disparity and supply continuity. Our global operations, industry knowledge and diversity of products are supported by a well established polished trading division – enabling us to offer products that may not form part of our ‘Core Product Portfolio’.

Forward planning



Phoenix Diam B.V.B.A

Phoenix Diamonds Forward Planning process is based on proprietary scientific forecasting tools that use various demand models and algorithms to derive the final product demand. Our strong market intelligence enables us to achieve high accuracy in forecasting future demand in relation to our production availabilities, making us one of the very few companies who are able to achieve this level of detail in planning. Knowing that their supply is secured and will match their product requirements helps them focus on the core areas of their business.

Product development



Phoenix Diam B.V.B.A

Phoenix Diamonds Product Development and Technical team assists customers in drawing up effective product development strategies that allow them to create differentiated product offerings and market them with unique messages. This distinguishes them from the competition and allows them to achieve higher margins and increased in-store traffic. This service draws its strength from Phoenix Diamonds highly talented and dedicated team. Equipped with the latest technologies and equipment, the team creates unique products – resulting in a true partnership with our customers.

Marketing support



Phoenix Diam B.V.B.A

Phoenix Diamond full time marketing division believes in investing in new ideas that grow our business along with that of our customers. We invest in ideas to explore and develop new markets and to increase diamond consumption and provide Marketing Support to our customers in the following areas :
a. New market entry and development
b. Existing market penetration
c. Access to supplier-led programs
d. Marketing consultancy
This service is unique since it combines the experience and skills of our marketing team and our financial strength with our global distribution network.

Assessment of market opportunity



Phoenix Diam B.V.B.A

Many customers are looking to analyse market trends and identify opportunities for growth, but are restricted by time and lack of experienced partners. Phoenix Diamonds offers customers the assessment of market opportunity service where our marketing team partners with our customers to first understand their market and growth plans and then carry out a systematic study of the same – using our market relationships and tools for analysis. The findings are compiled into a detailed report and shared with the customer who can then use it to plan future goals and objectives for the business.

Market research



Phoenix Diam B.V.B.A

A complete understanding of consumer preferences goes a long way in contributing to growth of an organisation. Phoenix Diamonds can conduct primary or secondary market research for customers, with the objective of providing the customer with in-depth information about the industry, growth trends, consumer preferences, competitor information and future opportunities. Thus, we ensure that our customers are in sync with present challenges and future opportunities and this makes them perform effectively in the market.

Customer Relationship Management



Phoenix Diam B.V.B.A

Phoenix Diamonds partners with customers to build a Customer Relationship Management strategy that aims to keep them connected with their end consumers. This could take the form of a reminder service in terms of birthdays and important occasions or a greeting service whenever the consumer travels for work. Thus, we take over the responsibility of building the customer relationship, while incorporating the needs of our customers. Furthermore, this service ensures that our customer’s brand grows in strength and respect amongst their consumers.

Tailored Polished Make



Phoenix Diam B.V.B.A

Aware that different markets have different product needs, Phoenix Diamond BVBA recognises our customers’ requirements and translates those subjective needs into Tailored Polished Make or ‘Make Types’. We achieve this by manufacturing the rough according to its natural shape, all within the realms of internationally proven parameters. In round brilliant cut diamonds, Phoenix Diamond BVBA has taken specialisation to a new level, by adding another dimension to product classification of the 4 Cs.